Going to the theatre can be a thrilling experience, and we would like everyone to enjoy their experience at the Horowitz Theatre. Please be aware of the following policies before attending the Horowitz Theatre:

Arrival Time

In order to ensure that our patrons are comfortably seated, we recommend that you allow extra time to park and find your seats before the performance is scheduled to begin. Entrance to the House may be limited after the performance has started. All shows listed on the Upcoming Shows page include a door time, the time which the lobby opens. The House will normally be open 30 minutes before the start of the performance.

Ticket Policy

Any individual, including performers, children and infants in arms, are required to present a ticket upon entry to a performance at the Horowitz Theatre. Refunds will not be available if purchaser cannot enter due to pre-stated event restrictions.

Tickets purchased from third party websites or persons assume all risk to the purchaser. The Horowitz Events Centre does not accept liability for tickets purchased from third parties and cannot guarantee the authenticity of such tickets. All tickets purchased online should be purchased from Eventbrite. You should be aware that certain preformances will only make their tickets available for purchase in persom from the event organizers. Contact our office if you have any questions about purchasing authentic tickets.

Price, availability and sale periods are determined by the event organizer and cannot be adjusted by the Horowitz Events Centre. 

Management in its sole discretion reserves the right to refuse admission.

Audience Etiquette

All electronic devices are to be turned off upon entry to the Theatre.

No food or beverages in the House, with the exception of bottled water.

Recording devices and cameras are not permitted in the theatre unless prior consent is received from the Myer Horowitz Theatre management.

Latecomers will be seated during a suitable break in the performance.

Please respect the experience of patrons around you.

Any individual may be asked to leave the the Horowitz Theatre if found to be disturbing the performance or other patrons in attendance.

Beverage Service

Bar service is normally available in the theatre lobby in advance of preformances. This service generally opens one hour before a performance. Bar service will continue until the end of the final intermission.

Outside food and drinks are prohibited in the Horowitz Lobby.

No food or beverages in the House, with the exception of bottled water.

Wheelchair Accessible Seating

The Horowitz Theatre is wheelchair accessible, with the exception of the balcony.

Wheelchair seating requires a ticket and is priced according to the event. To purchase wheelchair accessible seating for events listed on Eventbrite, please call the Horowitz Theatre directly at (780) 492-4764. Wheelchair patrons and one guest can occupy seats together at a number of locations throughout main level. Please see our Seating Chart for information on where our accessible seating is located. Wheelchair seats are marked with a "W".

For events not listed online with Eventbrite, please purchase regular tickets (a wheelchair accessible seat plus a companion seat). Upon arrival to the Theatre, please speak with our staff who will be happy to assist you in getting seated.

As wheelchair seating is limited, additional group members are not guaranteed seating near the patron occupying the accessible seat. We will do our best to accommodate groups based on seating availability. Handicapped parking is available in Stadium Car Park. An elevator from the parkade to a covered pedway will lead you directly to the West entrance of the Students' Union Building. Once you've arrived at the main entrance of the Horowitz Theatre (located towards the East end of the main floor of the Students' Union Building), our staff will assist with the elevator and help you find your seats.

The Horowitz Theatre does not provide wheelchairs to its patrons. Access to wheelchair seating requires the patron provide their own walker or wheelchair.